All Kest Nest products are hypoallergenic. We chose to use organic cotton to keep babies safe from harmful chemicals. For our fills, we use polyester fiber with zero added chemicals or flame retardants. This combo makes all of our products machine washable!

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At Kest Nest we understand our responsibility as manufacturers to promote safe sleep practices. We continuously work to share resources, product knowledge and safety information with our community, across all platforms.

 Kest Nest products are non-sleep products. They are not designed, marketed or intended for sleep. Sleep includes short naps, cosleeping, and supervised sleep. If a baby falls asleep in a non-sleep product, they should be moved to a safe sleep location immediately. A firm, flat surface (crib or bassinet) is the safest place, and the only place, where infants should be sleeping. 

We align ourselves with the CPSC, the AAP, Heath Canada and the Safe Sleep For Babies Act. As new information is released we will continue to amplify the new safety updates so we provide prevalent safety rules, regulations and best practices to every single member of our community.

For all products, always read and follow product guidance, warnings and assembly instructions, including weight and height restrictions.

If you are interested in learning or reading more about requirements for infant sleep products, safe sleep practices, and the difference between products to use with an awake child or a sleeping child, here are some helpful links:

1. American Academy of Pediatrics Updates Safe Sleep Recommendations: Back is Best
2. Centers for Disease Control and Prevention, “Helping Babies Sleep Safely”
3. National Institutes of Health, “What Does A Safe Sleep Environment Look Like?"
4. National Institutes of Health, “Interactive Safe Sleep Environment Tool”
5. First Candle Safer Sleep Tips
6. JPMA
7. How to Keep Your Sleeping Baby Safe: AAP Policy Explained
8. Health Canada - Safe Sleep

How to use your Kest Nest

Use your Kest Nest for actively engaging, playing, and bonding with your awake little one. To use your Kest Nest, lay your baby in the center of the unpadded sling on their back, and drape their legs over the bottom end of the lounger. Ensure the baby's body is straight, and their chin is not tucked downwards. Bassinets, cribs, and pack and plays are considered safe sleep spaces. Adding a Kest Nest to these environments changes the safety of the sleep space and creates an unsafe sleep environment.  

Safety Checklist

Always be within reach of the baby in case they roll or need to be repositioned. 

Always use the Kest Nest on the floor and on firm, even surfaces. 

Never place the Kest Nest on/in a bed or any other space used for sleep.

Never use the Kest Nest on high surfaces.

If your baby falls asleep in a non-sleep product, move them to a safe sleep location immediately. 

Never carry the Kest Nest when your baby is inside. 

Never place blankets or pillows inside the Kest Nest.

Never use the Kest Nest if it is damaged.

Direct supervision is required. Babies can begin to roll, crawl, or scoot unexpectedly. .

The Kest Nest Baby Lounger is not designed, intended, or marketed for sleep. The Kest Nest Infant Lounger is ONLY designed as a support tool for actively engaging with your baby.

The safest place for a baby to sleep is in a crib. Use a fitted sheet only—nothing else should be in the crib with your baby.

Yes, you can use the lounger without a cover. However, we highly recommend using one for easier cleanup and added protection against everyday messes. Our Kest Nest Muslin Covers, sold separately, are designed to fit perfectly and add an extra layer of convenience—plus, they come in a variety of beautiful colors to match your style.

The middle is meant to be unpadded so that it can act like a sling to pull the sides in to hold baby and help them feel held.

This baby lounger is machine washable in one go. Furthermore, its cover is fully removable and machine washable, helping you effortlessly keep your product looking new.

We understand that minor accidents happen in daily life; that's why we designed the cover to be easy to remove and wash—helping you easily handle various spills and stains that may occur during daily use. You can also purchase additional gauze covers at any time to provide an extra layer of protection for the lounger—these covers are also easy to wash and care for.

• Wash the outer fabric of the Lounger Support using gentle, dye-free detergents.
• Do not pour detergent directly on the lounger.
• Wash by itself; disable top-loaders with agitators.
• Air dry on a flat surface until dry. Do not tumble dry.

Loungers are closed with a zipper seam. Do not attempt to reopen or remove zippers as it may cause damage to your lounger. 

Tags are not removable. Do not remove, rip or cut the seams as it may damage your lounger. 

We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, PayPal

If you forget to enter the promo code at checkout, please contact our customer experience team before your item ships, providing your order number and promo details. We will do our best to find the best solution for you.

Please note that only one promo code can be used per order.

When purchasing on KestNest.com we want to ensure you get the very best deal, in fact, we guarantee the best price for 30 days! If within 30 days of your purchase, the price for your item¹ on KestNest.com  goes down, we will refund you the difference back to the same card of your purchase. The price match must be submitted within 30 days of original purchase.

To claim this price match, send an email to Care@kestnest.com 

• Your order number
• Screenshot of the better price from KestNest.com²

1. To qualify for the price match, the item must match in color, size, variant and SKU and it must be instock.

2. We do not price match external retailers or websites including Amazon. In addition, we cannot combine multiple promotions or discount codes for one order. 

Our discount codes and promotional offers are exclusive to direct orders on rest.com. Purchases made through other retailers or channels, including Amazon, are not eligible for our offers and cannot be price-matched tokestnest.com

If your order was placed within the last 3 hours and you need to cancel, you can do so via the link in your order confirmation email. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Kest Nest. If it's been over 3 hours since your order was placed, please email our Care team at care@kestnest.com with your order number and we will do our best to assist you.


Please note: If a shipping label has already been created, we will not be able to cancel your order and you will need to follow the process to return your order.

We have a 60 day return policy for all new items and offer a 1-Year Manufacturer's Warranty for all new items. That said we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.


To start your return or exchange process, follow the steps through our return portal using your Kest Nest order number and either shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.


Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now. After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email us at Care@kestnest.com.

Once an order has been placed we unfortunately cannot change the size or color of any products purchased. If you decide you would like to change products within 3 hours of placing your order, you can cancel your order via the link in your order confirmation email and place a new order for the correct products. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Kest Nest



If it has been over 3 hours since your order was placed, you can initiate a return or exchange. To begin that process, follow the steps through our return portal and click “Initiate Return”. If you have questions about your return or exchange, please email our Care team at Care@kestnest.com with your order number and we will do our best to assist you.

We cannot make edits to billing information. Due to privacy policies and for the protection of our customers, our team does not have access to those details. If you receive an order number or confirmation email, your purchase has cleared on our end and it will ship to the shipping address provided at checkout.

Absolutely! We have a 60 day return policy for all new items and offer a1-Year Manufacturer's Warranty for all new items. That said we handle all customer service questions on a case-by-case basis and will work with you to find a solution to any issue you have.


To start your gift return or exchange process, follow the steps through our return portal. Select the "Returning or Exchanging a Gift?" "Start Here" button (very important so the gift giver is not notified), and using your six digit order number and either the shipping zip code, phone number or email used when making the purchase. If your return or exchange is approved, you'll be emailed a shipping label within the same day.


Select an item to return, select a reason for the return, then select "Return or Exchange for a New Item" (so that you can pick a new item or return for a refund). From there you can select the "Shop Now" to shop the new items now. After adding the new items to your cart and on the review page, you will be given two Exchange Options: "Instant Exchange - Use your credit card to get your new items sent immediately. You'll only pay if your return isn't in the mail within 14 days." or "Send my exchange after I return". Or you can simply select the "Get $XX.xx" to move forward with either a "return for Store Credit" or a "refund to the original form of payment". If you need support with this process, please email Care@kestnest.com


Please note: We are only able to coordinate exchanges for products that were purchased directly through our website. If you have a Snuggle Me product that was purchased through a third party retailer (Amazon, Target, buybuy Baby, etc.), you will need to work with that specific retailer on exchanging your products through them.

Discounts can not be combined on any sale, offer, promotion or gift card. No price adjustments.

For orders totaling over $65, we are pleased to offer free standard shipping within the United States. For orders under $65, a flat-rate shipping fee of $5.15 applies. Orders shipped to Europe incur a shipping fee of $16.15; however, free shipping is provided for European orders totaling over $139.

United States
For orders within the United States, we ship out orders from various local warehouses across the US. Please note that shipping to Hawaii, Alaska, may require additional time for delivery due to geographic factors and transportation logistics. We will make every effort to expedite these shipments, but please allow for extended delivery times. We do not ship to Puerto Rico and US Virgin Islands.

We’ll be expanding to more shipping destinations in the near future! Follow us on Facebook or Instagram for updates. For other international shipping, purchases made on Amazon.com may be shipped at an additional cost.

In most cases, our carrier partners deliver within 5-8 business days after your order is shipped. Shipping to Hawaii and Alaska may require more time for delivery.

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time.We recommend monitoring your shipping updates.

Click here to track your order. 

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at kestnest@outlook.com
Think your order might be lost or delayed in transit?

In most cases, our carrier delivers within 5-8 business days, however, we understand shipping delays are sometimes unavoidable.  Any queries related to your shipment must first be dealt with the carrier directly. 

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know by emailing us at Care@kestnest.com

My order was marked as 'delivered' but I can't find it

If your order was marked as delivered but you haven’t received it, please follow these steps:

1. Verify the shipping address listed on your order confirmation to ensure it’s correct.
2. Check all possible delivery areas around your home, apartment, or office — including porches, side gates, building mailrooms, and with neighbors or reception.
3. Contact the courier directly using the tracking information from your shipping confirmation email. In some cases, packages may be scanned as delivered prematurely or left in an unexpected location. Couriers can often provide further details such as GPS tracking or delivery images.

If after these steps your package still cannot be located, you’re welcome to contact our Customer Experience team at Care@kestnest.com  for further guidance.

Please note: Delivery concerns must be raised within 7 days of the marked delivery date so we can best support you while information is still accessible from the courier

If your order was placed within the last 3 hours and you need to change your shipping address, you can cancel your order via the link in your order confirmation email and place a new order with the correct shipping information. Shortly after your order has been cancelled you will receive order cancellation and refund confirmation emails from Kest Nest. If it's been over 3 hours since your order was placed, please email our Care team at Care@kestnest.com with your order number and we will do our best to assist you with updating your shipping information.


Please note: If a shipping label has already been created, we will not be able to change the address. Please email our Care team at Care@kestnest.com with your order number and we will do our best to assist you.

If you haven’t received tracking details for the remaining items, please contact us at Care@kestnest.com. To help us investigate quickly, kindly include the following:

1. Your order number
2. A list of the missing item(s)
3. Photos of the original packaging and shipping box (if available)

We’ll look into it right away and keep you updated.